What if I need to...
1. File a Complaint for Code Violations
The Department of Planning and Permitting provides public services to file complaints for possible permit and construction code violations. Individuals can file complaints with the City and the Department according to the follow guidelines.
Submit complaints to the Office of Information and Complaints (OIC) via the “Have a Problem to Report” link: http://www.honolulu.gov/csd/publiccom/fixit.htm. Use the On-line form, by clicking on the Problem Report link, to submit a complaint directly to OIC. By submitting the complaint directly to OIC, they will route your complaint to the proper agency and it will be tracked by the City until resolved. This is the recommended procedure for filing a complaint. The web page also provides email addresses and phone numbers to call to report specific problem types to the City.
2. File a complaint on a sidewalk crack(s) or uplift(s)
It can be reported directly to the Housing Code Section at 768-8159.
3. Contact someone in your Department
Departmental telephone numbers and contact information can be found at About DPP > Contact Us.
The Department responds to hundreds of complaints each week, which is helping us protect the health and safety of our communities. Thank you.
Required Checklists for Building Permit Plan Submittals
The purpose of the checklist is to provide a guide to assist permit applicants as to the minimum information required for plans review. If the minimum information indicated is not provided, the plan review may not be completed in a timely manner and/or may be denied plan submittal. We have setup a Checklist Page to guide you through the process.
Third Party Review
Enables optional permit processing. Mayor Jeremy Harris has signed the Administrative rules for the Building Division to enable the optional permit processing using "Third Party Review". These rules were effective October 30, 2004. This process enables licensed Architects and Engineers, qualified by the department, to certify compliance for Building, Electrical, Mechanical/Plumbing, Land Use Ordinance and Structural Codes for building permit applications. This would enable the issuance of permit applications with the receipt of a certification form supplied by the department. Architects and Engineers interested in applying please submit the application form below.
Express State Permits
Express State Permit (ESP) process is a cooperative effort between the City and County of Honolulu (City) and the State of Hawaii to accelerate the review and permitting process and to overcome any barriers that might impede the progress of State construction projects. It is meant to provide for the general welfare of the people without abandoning existing laws and regulations. ESP enables the State to apply for and immediately receive a building permit by agreeing to self-certify certain aspects of the plan review and inspection processes. Where construction plans impact City infrastructure, the applicable City agencies will work with the State to ensure that critical improvement projects move forward.
ESP includes 4 stages:
- Prequalification – Initial confirmation of availability and capacity (water, sewer)
- Building/Grading Permit – Application and issuance of building/grading permit
- Building Construction – Infrastructure coordination with City agencies, reviews, approvals, and inspections
- Permit Close – Submission of closing documents, issuance of Certificate of Occupancy, and archiving